Delivery & Shipping Policy

1. Delivery Areas

We deliver to all provinces within South Africa, including major metropolitan areas and most regional towns. We also ship to select countries within the SADC region, including but not limited to:

• Botswana
• Zimbabwe
• Zambia
• Mozambique
• Namibia
• Lesotho
• Eswatini
• Malawi
• Democratic Republic of Congo (DRC)

If your delivery location is not listed, please contact us to confirm whether we can deliver to your area.

2. Delivery Timeframes

Delivery timeframes are estimated from the date of order confirmation and dispatch, not from the date the order is placed. Our standard delivery timeframes are as follows:

• Gauteng (local): 1–3 business days
• Major metros (Cape Town, Durban, etc.): 2–5 business days
• Regional and remote areas: 3–7 business days
• SADC region: 7–14 business days depending on destination and customs clearance

Please note that these timeframes are estimates and not guaranteed. Delays may occur due to factors beyond our control, including inclement weather, carrier disruptions, strikes, or customs processing.

3. Delivery Charges

Delivery charges are calculated based on the order weight, dimensions, and delivery location. The exact delivery cost will be displayed at checkout before you confirm your order. We strive to offer competitive shipping rates across all areas.

Free delivery may apply on qualifying bulk orders or promotional offers. Please check the current promotions on our website or contact our sales team for details.

4. Bulk Order Delivery

For bulk orders, we offer tailored delivery solutions to suit your project timelines and site requirements. Our team will work with you to schedule deliveries, manage stock levels, and coordinate with your logistics team. Please visit our Bulk Orders page or contact our sales team for a customised delivery plan.

5. Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to track your shipment. Tracking availability depends on the carrier used for your delivery. If you have not received tracking information within the expected timeframe, please contact us.

6. Receiving Your Order

When your order is delivered, please inspect the package(s) for any visible damage before signing for delivery. If the packaging appears damaged, please note this on the delivery receipt and contact us immediately. Upon opening your order, please verify the contents against your delivery note and report any discrepancies within 24 hours of delivery.

7. Failed Delivery

If a delivery attempt is unsuccessful due to an incorrect address provided by the customer, absence at the delivery address, or refusal to accept the delivery, the following will apply:

• We will contact you to arrange a re-delivery.
• Additional delivery charges may apply for re-delivery attempts.
• If the order is returned to us, we will contact you to arrange re-shipment at your cost, or we will process a refund minus the original and return shipping costs.

Please ensure your delivery address is correct when placing your order. TKD Tech is not responsible for orders delivered to incorrectly provided addresses.

8. International Shipping (SADC)

For orders destined for SADC countries, the following additional terms apply:

• The customer is responsible for all customs duties, import taxes, and clearance fees applicable in the destination country.
• Delivery timeframes for cross-border shipments are estimates and may be extended due to customs processing.
• We are not responsible for delays caused by customs authorities in the destination country.
• Certain products may be restricted for export or import under applicable laws. It is the customer's responsibility to ensure compliance with local regulations.

9. Delivery Restrictions

We are unable to deliver to the following:

• Post Office boxes (physical delivery address required).
• Remote or inaccessible locations not serviced by our carriers.
• Addresses in countries outside the SADC region (please contact us for special arrangements).

Some products may have additional delivery restrictions due to their nature, such as hazardous materials or oversized items. These will be communicated at the time of order.

10. Contact Delivery Support

If you have any questions or concerns about your delivery, please contact our delivery support team:

• Email: delivery@tkdtech.co.za
• Phone: +27 11 568 4125
• Address: Office 42, 33 Kelly Road, Meerlust Jet Park, Boksburg, 1459, Gauteng, South Africa