Payment Policy

1. Accepted Payment Methods

TKD Tech accepts the following payment methods:

• PayFast – Secure online card payments (Visa, Mastercard) and instant EFT.
• Direct EFT – Electronic Funds Transfer into our nominated bank account.
• Bulk Order Invoicing – Pro-forma or 30-day invoice terms for approved bulk and credit account customers.

We do not accept cash on delivery, cheque payments, or postal orders.

2. PayFast Secure Payments

PayFast is our trusted third-party payment gateway. When you select PayFast at checkout, you will be redirected to the PayFast secure payment page where you can pay using:

• Credit or Debit Card – Visa and Mastercard accepted. Your card details are processed securely by PayFast and are not stored by TKD Tech.
• Instant EFT – Pay directly from your bank account using PayFast's secure instant EFT system. Funds are verified in real time, allowing for immediate order processing.

All PayFast transactions are secured with 256-bit SSL encryption and comply with PCI-DSS security standards.

3. Direct EFT Payments

If you choose to pay via direct EFT, our bank account details will be provided on your invoice or order confirmation. Please use your order number as the payment reference to ensure your payment is correctly allocated. Orders paid via EFT will be processed once the funds reflect in our bank account, which typically takes 1–2 business days depending on your bank.

Please send your proof of payment to finance@tkdtech.co.za to expedite order processing.

4. Bulk Order Invoicing

For bulk orders and established business customers, we offer invoicing terms subject to credit approval. The following options are available:

• Pro-forma Invoice: Full payment is required before the order is dispatched.
• 30-Day Credit Terms: Subject to credit application approval. Terms are strictly net 30 days from the invoice date. Late payments may incur interest charges at the prescribed rate.

To apply for credit account terms, please contact our finance department or request a credit application form.

5. Payment Confirmation

Once your payment has been successfully processed, you will receive a payment confirmation email. For PayFast transactions, this confirmation is typically immediate. For EFT payments, confirmation will be sent once the funds have cleared in our account. Your order will then move to processing, and you will receive a dispatch confirmation once your items are shipped.

6. VAT Information

All prices displayed on our website and quoted on invoices include 15% Value-Added Tax (VAT) unless stated otherwise. TKD Tech (PTY) LTD is a registered VAT vendor in South Africa. Valid VAT invoices will be issued for all transactions. If you require a tax invoice for your records, please ensure your VAT number is provided at the time of order.

7. Currency

All prices and transactions are processed in South African Rand (ZAR). For international customers in the SADC region, the exchange rate applied by your bank or payment provider may result in a different amount being deducted from your account. TKD Tech is not responsible for exchange rate fluctuations or any bank charges imposed by your financial institution.

8. Security of Payments

We take payment security seriously. Our website uses SSL encryption to protect your data during transmission. We do not store credit card details on our servers. All card payments are processed through PayFast's PCI-DSS compliant platform. We recommend that you do not send sensitive payment information via unsecured email channels.

9. Credit Account Applications

Credit account applications are assessed on a case-by-case basis. To apply, please provide the following information:

• Company name and registration number.
• VAT registration number.
• Physical and postal address.
• Bank account details and a letter of good conduct from your bank.
• Trade references from at least two suppliers.

We reserve the right to decline credit applications at our discretion. Approved credit limits will be communicated in writing.

10. Payment Queries

If you have any questions or concerns regarding payments, please contact our finance department:

• Email: finance@tkdtech.co.za
• Phone: +27 11 568 4125
• Address: Office 42, 33 Kelly Road, Meerlust Jet Park, Boksburg, 1459, Gauteng, South Africa