Privacy Policy

1. Introduction

TKD Tech (PTY) LTD ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit our website, purchase our products, or engage with our services.

We are a South African company registered under the laws of the Republic of South Africa, with our registered office at Office 42, 33 Kelly Road, Meerlust Jet Park, Boksburg, 1459. We comply with the Protection of Personal Information Act, 2013 (POPIA) and all applicable data protection laws.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or providing us with your personal information.

2. Information We Collect

We may collect the following types of personal information when you interact with us:

• Personal Identification Information: Full name, identity number, company name, job title, and VAT number.
• Contact Information: Email address, telephone number, mobile number, and physical or postal address.
• Transactional Information: Order history, payment details, delivery addresses, and billing records.
• Communication Records: Correspondence with our sales, support, and accounts teams via email, phone, or online forms.
• Technical Information: IP address, browser type, operating system, device information, and browsing behaviour on our website through cookies and similar technologies.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, including order confirmation, delivery, and invoicing.
• To communicate with you regarding your orders, inquiries, and account management.
• To provide customer support and respond to your requests and complaints.
• To process payments and prevent fraudulent transactions.
• To send you marketing communications, newsletters, and promotional offers where you have provided consent.
• To improve our website, products, and services through analytics and user behaviour analysis.
• To comply with legal and regulatory obligations applicable to our business.

4. Legal Basis for Processing (POPIA Compliance)

Under POPIA, we process your personal information based on one or more of the following lawful grounds:

• Consent: Where you have freely given your consent for us to process your information for a specific purpose.
• Contractual Necessity: Where processing is necessary to fulfil a contract with you, such as processing an order or providing a service.
• Legal Obligation: Where processing is required to comply with a legal obligation imposed on us by law.
• Legitimate Interest: Where processing is necessary for our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.

5. Information Sharing

We may share your personal information with the following third parties under strict confidentiality agreements:

• Service Providers: Delivery and logistics companies, payment processors (PayFast), IT service providers, and cloud hosting services.
• Professional Advisors: Lawyers, accountants, and auditors where necessary for legal or compliance purposes.
• Regulatory Authorities: Where required by law, regulation, or legal process, such as the South African Revenue Service (SARS) or the Information Regulator.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unlawful or unauthorised access, loss, damage, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption on our website.
• Firewalls and intrusion detection systems.
• Access controls and authentication protocols for staff.
• Regular security assessments and audits.
• Staff training on data protection and privacy practices.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once the retention period has expired, we securely delete or anonymise your information. Generally, transactional and financial records are retained for a period of five years from the date of the last transaction, in compliance with South African tax and record-keeping laws.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes.
• Right to Restrict Processing: You may request that we restrict the processing of your information in certain circumstances.
• Right to Data Portability: You may request that we provide your information in a structured, commonly used format.

To exercise any of these rights, please contact our Information Officer using the details provided in the Contact Us section below. We will respond to your request within a reasonable timeframe and in accordance with POPIA requirements.

9. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and support our marketing efforts. Cookies are small text files stored on your device when you visit a website. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and external resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

• Information Officer: The Information Officer, TKD Tech (PTY) LTD
• Email: privacy@tkdtech.co.za
• Phone: +27 11 568 4125
• Address: Office 42, 33 Kelly Road, Meerlust Jet Park, Boksburg, 1459, Gauteng, South Africa

You also have the right to lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg/ if you believe we have not processed your personal information in compliance with POPIA.